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PLEASE READ THIS PRIVACY POLICY CAREFULLY
At Go2mobile Solutions Ltd. (Go2mobile) we are committed to protecting your privacy and strive to make our services a safe environment for everyone who visits and uses them. The purpose of this policy statement is to share with you the following:
How we gather information about our account holders
When you register to become an Account holder of Grouptxt by filling out and submitting a registration form on our Grouptxt web service, an account will be created for you automatically. The registration process will collect your name, email address, mobile/cell phone number, time zone and what country you are in. We will never collect sensitive information about you without your explicit consent.
When you visit the Grouptxt web service, our web servers use Google Analytics technology to track the behaviour patterns of visitors. We also use temporary "cookies" which would be stored on your PC. These cookies have a finite lifetime and are typically removed automatically when your Browser is closed.
How we use the information gathered about our account holders
Your information will not be used or disclosed for purposes other than those set out in this Privacy Policy. We will not sell or rent the information provided by you to us. We use information stored to resolve disputes, troubleshoot problems and enforce our Terms and Conditions. We may use your registered e-mail address and mobile/cell phone number that you provide to us to communicate with you from time to time regarding administrative notices, account information, updates and upgrades to our Grouptxt service that become available. In addition, we must comply with court orders, information requests from government agencies and regulators and other legal and regulatory processes that may require the disclosure of the information you provided to us.
If Go2mobile or all of Go2moble assets are acquired, we will transfer to the acquirer all information stored for continuity of service and to comply with data retention laws.
Protection of Information
Any information entered by the Account holder for text messaging purposes will remain the property of the Account holder, which Go2mobile will hold securely in accordance with our internal security policy and the law. Go2mobile run multiple daily scheduled backups to secure and retain this data. Go2mobile will take reasonable measures to protect your personal information with security safeguards appropriate to the sensitivity of the information. Go2mobile will at no time collect or redistribute this information without your consent, except where legally required to do so by law/court order.
Go2mobile do not ask for or retain your financial information. When you purchase text credits you are entering your payment details in Paypal who have their own security and privacy policies.
Permission to send messages to contacts
It is the Account holder’s sole responsibility to acquire necessary permission to send messages to their contacts. Depending on the contacts network tariff agreement they may be billed by their carrier to receive text messages. The Grouptxt service has a block list which allows the Account holder to enter one or more contact numbers that do not wish to receive text messages in future. Go2mobile is not responsible for the text messages sent by our Account holders.
Reviewing/changing your information
If at any time you would like to change any information in your account, login and select the “Edit Details” from the home page.
Identification of sender
The Account holder has the option to use their own mobile/cell number to identify herself/himself as the sender of the message. This option is available when sending messages to recipients in most countries but as yet not currently available in the USA, Canada or other 1-prefix zones.
For those networks that we cannot put your mobile/cell number as the Sender Id, or if you have not activated the Sender Id within Edit details, one of our default Sender ids will be automatically assigned to the messages sent via your account.
Password security
We are not responsible for the strength or lack therefore of your password. We request you enter a minimum of 8 characters. We can only recommend for your security that you enter a password as strong as possible. You can change your password at any time within Edit Details.
Security of broadcasts
Due to the public nature of the Internet, all information should be considered publicly accessible, and important or private information should be treated carefully. While Go2mobile take measures to protect your information on our systems, Go2mobile is not liable for protection or privacy of electronic data or other information transferred through the Internet or cellular network.
Security of broadcasts
Due to the public nature of the Internet, all information should be considered publicly accessible, and important or private information should be treated carefully. While Go2mobile take measures to protect your information on our systems, Go2mobile is not liable for protection or privacy of electronic data or other information transferred through the Internet or cellular network.
Retention of data periods
Go2mobile retain data for at least 6 years to comply with data retention laws.
Legal & technical restrictions
Your privacy is very important to us, but due to the existing legal and technical environment, we cannot ensure that your information will not be disclosed to third parties in ways not described in this policy. Additionally, we can (and you authorize us to) disclose any information about you to private entities, law enforcement or other government officials, as we, in our sole discretion, believe necessary or appropriate to address or resolve inquiries or problems.
Privacy policy for children
If Grouptxt is used by a child it should be by the agreement of a parent/guardian. Parents/guardians should monitor the content of the messages their children are sending to ensure text messages do not contain any offensive material, and are not been used for bullying, stalking or harassment. Go2mobile are not responsible if a child uses their parent’s/guardian’s details to purchase text credits via PayPal for the sending of messages. We recommend that for the sake of the privacy/security/safety that parents/guardians set up the account for the child and monitor it.
If a parent/guardian does not have access and wishes to gain access to the child’s account, they can do so by contacting Go2mobile directly on childaccount@mail.go2mobile.com. Naturally we will require identification to verify that the parent/guardian is genuine before gaining access.
The parent/guardian will then be able to review the messages sent and to whom they have been sent to.
The parent/guardian can also request to close the account.
Privacy complaints procedure
If you have any privacy complaints relating to any aspect of our service, please email privacy@mail.go2mobile.com. You can also use the Feedback option within the service if you are an Account holder. Please state clearly the nature of the complaint. We will acknowledge your complaint within 5 working days. You will also be assigned a contact name that will be responsible for keeping you informed of the progress of any complaint.
If Go2mobile receive a complaint in relation to text messages containing offensive material, or having been used for bullying, stalking or harassment, Go2mobile reserve the right to terminate the Account holder’s account immediately and any unused message credits on the account will be confiscated.
You can also post your issue to
Privacy and Compliance Department
Go2mobile Solutions Ltd.
Mungret Office Park
Mungret
Co. Limerick
Ireland
Changes to the privacy policy
Go2mobile may reserve the right to change this online privacy policy from time to time at its discretion. Changes will be posted online and will be effective upon posting. Your continued use of our services after changes to this online privacy policy have been posted is deemed acceptance of those changes. It is your sole responsibility to monitor the privacy policy to determine whether any such changes have been posted. This privacy policy is subject to and applicable to all privacy laws.
You acknowledge that acceptance of this privacy policy is a condition to your use of our services and you agree to be bound it.
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